CLIENT CHARTER SLOGAN
CLIENT CHARTER MOTO
OUR ORGANIZATION EXCEL WHEN CUSTOMER SATISFIED
CLIENT CHARTER MISSION
We Are Committed to Deliver Excellent, Effective and Efficient Services
an effort to provide an efficient, accurate and effective on an ongoing
basis, our MBSA employees are fully committed in giving guarantee to:
action to repair road damages, traffic lights, drains, collapsed banks,
street lights and council assets within 24 hours and in not more than
- Perform domestic waste collection, clean public areas and drains perfectly based on schedules.
and recommend development plans including the plan layout of building,
engineering plans and landscape plans within one hour and in not more
than 47 days from the date of the acceptance of application except for
converting building planning permission that must not exceed 57 working
the non-risk business license within 1 hour and to process applications
for industrial and business license within 30 days.
- Provide complaint feedback to the complainant within 14 working days.
- Distribute assessment tax bill at the / by latest on 1 January and 1 July every year.
voucher payment to the contractor/supplier council within five (5)
working days from the date of documents receipt from the department.
Grant approval for halls, squares, vehicles, entertainment equipment and sports facilities rental within one to 5 days.