INERNAL AUDIT AND PUBLIC COMPLAINT DIVISION

INERNAL AUDIT AND PUBLIC COMPLAINT DIVISION

  1. Conducting the Council Financial Management Audit that consists of the following elements: - 
    • Organization Management Control.
    • Budget Control
    • Receiving Control. 
    • Expenditure Control. 
    • Management Trust Fund, Trust Account and Deposit Control. 
    • Asset Management, Inventory and Store Control. 
    • Investment Management
    • Loan Management
    • Council Financial Statement.
  2. Conducting Performance Audit for Council projects such as Privatization Project and Development Project to determine that the project has been managed economically, efficiently and effectively in achieving its objectives. 
  3. Conducting a service contract audit.
  4. Conducting MS ISO 9001: 2008 and 5S (QE) Internal Quality Audit. 
  5. Coordinating and monitoring public complaints received. 
  6. Supervising and coordinating the MBSA Call Centre. 
  7. Aligning Public Complaints Management Performance Report.​

Customer Charter

  1. Conducting 2 (Two) Financial Management Audits and 2 Performance / Special Study Audits that have been approved in the Annual Work Plans. 
  2. Conducting MS ISO 9001: 2008 and 5S (QE) Internal Quality Audit once a year. 
  3. Answering to feedback letter that was not received at the counter within 1 day all Departments / Divisions. 
  4. Ensuring that all complaints are channeled to the Department / Division within 1 hour of receiving complaint. 
  5. Providing feedback to  complete complaint of the complainant within as follow: -
  6. A Department of Urban Service Day
    ​i. Domestic Waste Collection Complaint ​1
    ​ii. Garden / Bulk / Illegal Garbage Collection Complaint ​1
    ​iii.
    Garden / Bulk / Illegal Garbage Collection Complaint
    Area Cleaning Complaint
    ​1

     

    B Department of Park and Recreation Day
    ​i.

    Playgrounds and Drive Cleaning complaint

    ​1

     

    A Engineering Department Hari​
    ​i. Traffic Lights ​1
    ​ii. Street Lighting ​1
    ​iii. Cable Damage/Vandalism 7 - 30

     

  7. Other categories of complaint - received feedback complaint to the complainant on the same day is the action of relevant department.

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