Functions of the Department

  1. Coordinating all administrative matters of Revenue Management Division. 

  2. Identifying and designing programmes to improve the Council. 

  3. Narrating new sources for revenue growth. 

  4. Studying the latest information technology facilities to be introduced in order to improve the management system efficiency. 

  5. Studying the economic development as a guide to sort new plan in order to obtain new source opportunities to increase the Council’s revenue. 

  6. Monitoring and reporting on the Collection / Arrears Statement of each department. 

  7. Preparing Revenue Arrear Statement on a quarterly basis and response to the audit’s relevant remarks from time to time. 

  8. Implementing the directives issued by the authorities from time to time. 

  9. Promoting the Council as an investment destination based on its economic strength of the Council’s area. 

  10. Helping in addressing problems faced by investors to obtain a site, building plan approval and others; 

  11. Becoming One Stop Centre (OSC) in the Council in which among the duties is to make decisions on the investment proposals in the Council and others.​

Client's Charters

  1. Sending the E form no later than 10 days after the deadline of payment for each term. 

  2. Responding to letter / complaint within five (5) days from the date of acceptance of the letter / complaint. 

  3. Providing feedback to late charges appeal application within three (3) working days from the date of the monthly meeting. 

  4. Processing and approving instalment application instantly for arrears of RM1000 and below assessment tax. 

  5. Sending Rate Helping Subscription bill to the agency before or on the 28th day of February each year. 

  6. Processing and approving reserved rental car park application within five (5) working days. 

  7. Sending the bill of reserved parking bay rental every 28 of each month. 

  8. Providing information on investment to the customer within five (5) working days. 

  9. Responding to factory complaint within three (3) working days. 

  10. Circulating notice and minutes of the meeting within three (3) working days before the date of meeting.​