Client Charter

CLIENT CHARTER ACHIEVEMENT

Jan - April 2015


Num.

​​Clinet Charter
Compliance To 
Time Frame
​​Not Compliance 
To Time Frame​

Total of Services ​
Total​%Total​​%
​1.Take action to repair damage to roads, traffic lights, drains, banks collapsed, street lights and the Council within 24 hours and not more than one month.
1702

92.35

142

7.65

1843
​2.Perform the domestic garbage collection, cleaning public areas, cleaning of drains and drain properly according to a specified schedule.
303

100

0


0


303


​3.
Process and recommend development plans include building plan and plan of data, program engineering plan and landscape plan within one hour and not more than 47 days from the date of receipt of the application unless the application for planning permission change use the building does not exceed 57 working days.

353


92.89


27


7.11


380
​4.Approve business licenses are not at risk within 1 hour to process applications for business licenses and industry within 30 days.
844

100


0

0


844
​5.Respond to the complainant within 14 working days.6791
88.14
91411.867705
​6.Ensure that payment is made within the period of 12 days provided all documents complete and proper.0​0​00​0
​7.Approval, Hall rental, square, parking equipment hospitality and sports facilities within a period of one to 14 days.
6228
​100
006228
8.​Inform the result of tender/quotation within 4 weeks from the closing date ​of the offer.
53

92.98

4

7.02

57

​​​

​​* Client Charter achievement MBSA made each quarter​