Kota Kemuning Branch Office

​Branch Office Functions​

Administration Division​
  1. Managing public administration affairs​
  2. Managing the council's correspondence​
  3. Manage the department's file and record system​​
  4. Manage staff welfare (overtime, rest home booking and rest leave)
  5. Manage allocations and expenses
  6. Manage and operate the payment counter for tax and revenue collection​​
  7. Accepting license applications​​
  8. Handling complaints​​
Enforcement Division​
  1. Monitor all types of licenses and permits​​
  2. Conduct inspections of stalls and hawkers​
  3. Conduct business and industrial license inspections (composite)​
  4. Receive, take action and provide feedback on letters and complaints received through the counter or mbsa complaint system within 5 working days​​​
  5. Vehicle towing
Engineering section​​
  1. Receive and respond to letters and complaints​
  2. Maintain public lighting​​​
  3. Resolve complaints according to the set time period​​
Building Section
  1. Receive and take action and respond to letters and complaints received through the counter and complaint system within 5 working days​​
  2. ​Monitor building renovation activities without permission from the council and report to the building department for further action

Customers Charter

  1. Receive bill payments and issue payment receipts instantly​​
  2. Respond to complaints received in the mbsa public complaint system and counters and complaint letters within five (5) working days.
  3. Conduct investigation of​ receipt of complaints within three (3) working days in all departments/divisions​​
  4. Submit the indent payment document / tender / quotation to the finance department within fourteen (14) days from the date of receipt of the complete application document​
  5. Accepting all applications​​
    a) License
    b) Change of property owner name​
  6. Sale of equivalent books/plans for residential house additions/amendments and temporary building permits for shops/departments.​

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