Sungai Buloh Branch Office

Functions of Branch Office

1. Providing local bill payment facility, receive complaints and inquiries regarding MBSA. 
2. Supervising and monitoring the work of the wholesaler / contractors appointed by the MBSA under the administration area of Sungai Buloh Branch Office. 
3. Processing and approving payment document of wholesaler / contractors under the supervision of the Sungai Buloh Branch Office. 
4. Taking action on complaints received by the counter / letter / phone / e-complaint system / email and others. 
5. Provide advisory services for equivalent plan applications and additional building amendments. 
6. Monitoring and enforcing law and regulations applied by MBSA. 
7. Monitor and check business licenses or permits at Council premises, hawkers​ or kiosks in Sungai Buloh.​
   
8. ​​Receive application for change of address of property owner.​​​
   

Client's Charters

1. Receiving bill payment and issuing a payment receipt immediately. 
2. Providing feedback on complaints received in MBSA Public Complaints System​ within seven (7) working days. 
3. Respond to complains received in the MBSA Public Complaint System within three (3) working days.
   
4. Submit payment documents to the Finance Department within 7​​ days from the date of complete application documents received. ​
   
5. Receive the property owner's change of address application and send to the relevant department within two (2) working days.
   
6. Process the bill and release the vehicle immediately after payment of the towing cost and compound is made.