Parks & Recreation Department


Functions of the Department

  1. Landscape project planning and management.

  2. Processing landscape plan.

  3. Garden and Shah Alam Lake Garden maintenance

  4. Nursery and Orchid Garden Management.​

Customer Charter

  1. Responding to return letters not received at the counter within five (5) working days at all departments / divisions. 

  2. Issuing support / CF review for landscaping works to the OSC department within 7 days from the site visit. 

  3. Application for Landscape Plan Approval - 30 days from the date of acceptance (City Beautification Committee Meeting). 

  4. Action for emergency works within 24 hours. 

  5. Investigation and action on complaint of children playground equipment’s damage within seven (7) working days. 

  6. Processing payment of complete claims documents within 7 days of the date of invoice received for delivery to the Finance department.

  7. Feedback investigation on the application of tree trimmings within 7 days.​